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Privacy Policy

This website www.Kerastase.co.uk is owned and run by L’Oréal (U.K.) Limited (“L’Oréal”).

L’Oréal ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.kerastase.co.uk you are accepting and consenting to the practices described in this policy

For the purpose of the Data Protection Act 1998 (the Act), the data controller is L’Oréal (U.K.) Limited of 255 Hammersmith Road, London, W6 8AZ, United Kingdom.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.Kerastase.co.uk (our site), on our social media pages or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, complete a survey that we use for research and statistical purposes, search for a product, place an order on our site, participate in social media functions on our site, enter a competition, promotion or survey, use our store locator and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you.With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
    • Emails that we send as part of our marketing programmes use clear gifs (web beacons), which tell us whether the email has been opened. The information is used to enable more accurate reporting and ensure that we send relevant content. Web beacons can be turned off by not “enabling images” in an email. Instructions on how to do this automatically should be in the help section or help file of your browser or program.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

What are they? A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are. 

We use them to help you navigate our website efficiently and perform certain functions including site traffic analysis. They may also recognize you on your next log-in nad offer you content tailored to your expectations and interests and ensure more secure browsing. We will not use cookies to store any personally identifiable information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site except to show you our offers when you visit other websites. We do not use cookies to track your internet usage after leaving our site except to show you offers from us when you visit certain other sites.

Do I want to stop them? Due to their prime role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies. There is also a button by which you can agree to accept the optional cookies.

If you do not make either choice then you will be treated as having accepted all cookies on this site. Obviously you can change your mind in subsequent visits and use the buttons to change your cookie status for our site.

If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site or from using the site as easily as you might), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org

Which cookies are being used on this site?
CookieCookie's IdentificationPurpose of the cookie
Banner Acceptance Cookie (compulsory) civicCookieControl Records if you have accepted the use of cookies on the website. It does not contain any user information. It collects information in an anonymous form by using a unique identifier. This cookie remains on your computer for 90 days.
Drop Down Promotion (optional) home-dropdown Records whether you have been shown the promotional dropdown banner, so as to not display this to you again in the same session. It collects information in an anonymous form by using a unique identifier. Expires after 1 hour.
Basket Cookie (compulsory) CART This cookie is used to store the number of items and total cost of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier. Expires after 1 hour.
Website pages (compulsory) frontend Cookie required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier. Expires after 1 hour.
Website category (optional) CATEGORY_INFO LAST_CATEGORY These cookies provide information on how you browse our website categories in order to optimize your experience. They collect information in an anonymous form by using a unique identifier. These cookies expire when you finish your session.
Google Analytics (optional) __utma
__utmb
__utmc
__utmz
__utmv
These cookies are used to collect information about how visitors use our website. They are placed on the site by Google, Inc an American Corporation. They collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. These cookies remain on your computer after the session has finished. For more information visit: http://www.google.com/intl/en/policies/privacy/
Google AdWords (optional) PREF
HSID
APISID
SSID
SAPISID
These cookies are used to track orders that were generated by searching activities on Google or on the Google Display Network Board. They collect information in an anonymous form by using a unique identifier. These cookies remain on your computer after the session has finished. For more information visit: http://www.google.com/policies/technologies/ads/
Microsoft Bing (optional) AA002
MUID
These cookies are used to track orders that were generated by searching activities on Bing. They collect information in an anonymous form by using a unique identifier. These cookies remain on your computer after the session has finished. For more information visit: http://www.microsoft.com/privacystatement/en-us/MicrosoftOnlineAdvertising/Default.aspx#
Newsletter registration pop up (optional) _nrlsk
_gaost
_gaos
These cookies allow us to check if you've seen the newsletter registration popup. They collect information in an anonymous form by using a unique identifier. These cookies remain on your computer after the session has finished.
Online survey (optional) MetrixLabp21571_fr This cookie allows us to check if you have been shown the online survey popup. It collects information in an anonymous form by using a unique identifier. These cookies remain on your computer after the session has finished.
Splio (optional) _55 These cookies allow us to analyse your path on our website after opening our newsletter. They collect information in an anonymous form by using a unique identifier. These cookies expire after one week.
Google Tag Manager (optional) kerastase_email
kerastase_lien
kerastase_envoi
This cookie allows us to measure traffic and users browsing behaviour and better understand the results of our online advertising and social media channels. It collects information in an anonymous form by using a unique identifier. This cookie remain on your computer after the session has finished.
Offers (optional) CUSTOMER_SEGMENT_IDS This cookie allows us to serve you personalised offers on our website. It collects information in an anonymous form. This cookie expires after 1 hour.

Third party Cookies
  • Social Media Networks. On our website we may use social networking icons and sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or click on a social network icon that takes you to a link to that social site, you will be presented with cookies from Youtube or that site as applicable. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.
  • Advertisement. We may put our cookies on websites of our partners broadcasting advertisements for our brands and/or products. These cookies are mainly used to present you appropriate content, corresponding to your interests, and to evaluate the effectiveness of our content (including advertising).

Reject or accept optional cookies from the website

I accept the optional cookies on this site
I reject the optional cookies on this site

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us.We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about goods or services we feel may interest you. We will contact you by electronic means in this respect only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer;
    • to process your payments and protect against fraudulent transactions.
  • Information we collect about you.We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you directly or when you visit certain other sites.
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of the L’Oréal group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Our specially authorised service providers, who may contact you directly from contact information you have provided to us. We re quire our service providers to use your data solely to operate the tasks we ask them to perform.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site. As explained above, we do not disclose information about identifiable individuals in such cases.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of entering into a contract with you.

We may share your information with selected third parties including:

  • Our specially authorised service providers, who may contact you directly from contact information you have provided to us. We re quire our service providers to use your data solely to operate the tasks we ask them to perform.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site. As explained above, we do not disclose information about identifiable individuals in such cases.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If L’Oréal or a part of its assets are acquired by a third party, in which case personal data held by it about its customers relating to those assets will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of saleand other agreements; or to protect the rights, property, or safety of L’Oréal, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data :

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our specially authorised service providers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. L’Oreal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights and contact information

You can ask us to correct or remove information about you that becomes inaccurate over time and also find out what information we are holding about you. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise those rights at any time by contacting us at service@kerastase.co.uk or by writing to us at:

Kérastase Data Protection officer,
L’Oreal (UK) limited
255 Hammersmith Road
London W6 8 AZ

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.