Questions and Contacts

As Kérastase is a prescriptive brand, we rely on the skills and high level of knowledge of our Kérastase Ambassadors to provide clients with the best advice for their scalp and hair. This is the reason why Kérastase recommends that you visit your nearest Kérastase salon to find out more about the Kérastase products and the most appropriate haircare programme for you. To find your local Kérastase salon in the UK please use the salon locator.

Each country represented on the Kérastase website, eg. the United-Kingdom and the Republic of Ireland, has a salon locator. If you live in one of these countries, enter your postcode on the relevant salon locator and you will instantly get a list of the nearest Kérastase stockists. If you are living in a country not represented on the Kérastase UK website, eg. the United States, South American, African, Asian, Pacific, Australasian or Eastern European countries, unfortunately we are not in a position to give you addresses of Kérastase stockists near you.

Salon size Kérastase products are not for retail sale and are for professional in-salon use only.

Kérastase is a prescriptive brand, we rely on the skills and the high level of knowledge of our Kérastase Ambassadors to provide clients with the best personalised advice for their hair and scalp: this that cannot be done online. For this reason we cannot send out free samples from this site. Please visit your nearest Kérastase salon to discuss your personalised prescription.

No, Kérastase products are not tested on animals. All of our products are tested on artificially reconstructed skins and no testing is done on animals.

You can visit the homecare programme of this website to consult the entire Kérastase product offering, classified according to the different product families within Kérastase and particular scalp and hair needs.

There is no Kérastase price catalogue publicly available. Please contact your Kérastase Salon directly to find out the retail price of the products that you are interested in.

As Kérastase is a prescriptive brand, we rely on the skills and high level of knowledge of our Kérastase Ambassadors to provide clients with the best advice for their hair and scalp. It is impossible to perform a proper hair and scalp consultation via the internet. This is the reason why we recommend that you visit your nearest Kérastase salon to find out the most appropriate Kérastase haircare programme for you. To find your local Kérastase salon in the UK please use the salon locator.

As Kérastase is a prescriptive brand, we rely on the skills and high level of knowledge of our Kérastase Ambassadors to provide clients with the best advice for their hair and scalp. We recommend that you visit your nearest Kérastase salon for a proper in-depth hair and scalp consultation. Your Kérastase Ambassador will be able to recommend a personalised 3-step haircare programme suited to your individual needs. To find your local Kérastase salon in the UK please use the salon locator.

All the Kérastase products have been designed to answer both male and female hair and scalp needs. However, the Kérastase Specifique and Biotic collections are particularly appropriate to answer hair and scalp concerns often encountered by male clients.

It is not a problem to use products from different Kérastase sub-families within the same haircare programme. However, we always recommend you ask your Kérastase Ambassador for a personalised hair and scalp consultation.

There are no specific restrictions for using our products except our Nutrients range. These should not be taken when pregnant or breast feeding. You should always consult your doctor before use of any of our products if you have a specific medical condition.