Customer Service

Shopping Online

Commonly Asked Questions

How do I contact you with a question?
For queries relating to your order, our products or brands, making purchases through our website, deliveries or returns, or if you have any feedback or complaints please contact our Web Customer Care team.
  • By telephone: 0800 085 4958 (we are available from Monday to Friday from 9:00am – 5:00pm)
  • Online via the online form
  • By post: Kérastase Web Customer Care Team, 255 Hammersmith Road, London, W6 8AZ
How do I use a promotional code?

If you have a Kérastase promotional code, you can let us know before confirming your order by inputting it into the field, "Promotional Code".

Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.

You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.

For any additional information concerning how to use a promotional codes, please contact our Customer Care Team via our online form or by telephone on 0800 085 4958 (we are available from Monday to Friday from 9:00am – 5:00pm)

Ingredient Inquiries
Full ingredient lists for each product are featured on the back of every back of our products.

For any additional information concerning ingredients, please contact our Customer Care Team via our online form or by telephone on 0800 085 4958 (we are available from Monday to Friday from 9:00am – 5:00pm)

General Comments and Suggestions
Please feel free to Contact Us with your comments and suggestions. Not only do we love hearing from you, but your Kérastase experience truly matters to us.