How do I contact you with a question?

For queries relating to your order, our products or brands, making purchases through our website, deliveries or returns, or if you have any feedback or complaints please contact our Web Customer Care team.

By telephone: 0800 085 4958 (you can call us Monday to Friday: 9AM – 5PM. Other channels are open Monday to Friday from 9AM – 6PM)

Online via the online form

By post: Kérastase Web Customer Care Team, Gateway Central, White City Place, 187 Wood Lane, London, W12 7SA)