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Ratings & Reviews


These Terms of Use govern your use of the Customer Ratings and Review service (the "CRR Service") offered by L’Oréal (UK) Ltd, acting through its trading division Kérastase (“Kérastase”) on its website (the “Site”). To the extent of any conflict between Kérastase’s Privacy Policy and these Terms of Use, these Terms of Use shall prevail. You may not use the CRR Service if you are an employee of L’Oréal (UK) Limited or any of its affiliated companies.

Kérastase grants you a licence to use the CRR Service solely for your personal use in accordance with these Terms of Use. This free, non-exclusive and non-transferable licence allows you to use the CRR Service to review Kérastase product, and not for any other purposes. Kérastase shall not be held responsible for any content created by you on the Site. You are not allowed to copy or reproduce the CRR Service, or any other element of the Site or take any action with a view to distributing or reproducing the Site or the CRR Service. You must not take any action that would affect the functionality of the CRR Service or the Site, whether in whole or in part.

By posting a comment on Kérastase’s website, you represent and warrant that:

  • you are the author of the comment, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your comment;
  • your comment is your original work and does not infringe the intellectual property rights of third parties;
  • you hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;
  • all content that you post is truthful and accurate;
  • you are at least 18 years old;
  • your comment complies with these Terms of Use.
  • You further agree and warrant that you shall not submit any content:

  • that identifies you to other consumers (so please do not use your full name and instead just your first name or a username);
  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights;
  • that contains any information about Kérastase’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);
  • that contains any pricing information;
  • that refers to a third party individual without their prior express consent;
  • that violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, consumer protection, unfair competition, anti-discrimination or advertising);
  • that is, or may reasonably be considered to be illegal, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, or otherwise injurious to third parties or objectionable;
  • that consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings or other forms of “spam”;
  • that is unrelated to the purpose of reviewing the products listed on the Site;
  • which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;
  • for which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from Kérastase);
  • that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
  • that contains any actual, or instructions on how to create, computer viruses or other potentially disruptive or damaging computer programs or files.
  • Kérastase reserves the right to change, edit or delete any comment submitted by you to its website that Kérastase deems, in its sole discretion, to violate these Terms of Use. Kérastase reserves the right not to publish any comment submitted by any user for any reason. In addition, it reserves the right not to publish:

  • duplicate content;
  • blank reviews;
  • reviews in a language that is not English;
  • any unintelligible content (such as content that contains random characters and meaningless word strings).
  • Kérastase has the right to limit or suspend access to any user that is in breach of these Terms of Use.

    Kérastase cannot guarantee that you will be able to edit or delete any content you have submitted. Before being posted, any ratings and written comments will be reviewed to ensure that they comply with these Terms of Use. Ratings and written comments, together with your username are generally posted within two to four business days. However, Kérastase reserves the right to remove or to refuse to post any submission if it does not comply with these Terms of Use.

    If you have any concerns or complaints about any Kérastase products and their application to you, please contact our Consumer Advisory Department on [email protected]. Kérastase reserves the right to refer your review to its Consumer Advisory Department rather than publishing it if it believes that your comment would be better handled in this way.

    The CRR Service may be unavailable from time to time for maintenance or other technical reasons and Kérastase cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the CRR Service.

    For any comments that you post, you grant Kérastase a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such content and/or incorporate such content into any form, medium or technology, including Kérastase ’s social media pages, together with your username or first name and location.

    You agree to perform all further acts necessary to perfect any of the above rights granted by you to Kérastase including the execution of deeds and documents, at its request.

    By submitting your email address in connection with your rating and review, you agree that Kérastase and its third party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

    You agree to indemnify, keep indemnified and hold Kérastase (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by Kérastase for any breach of your representations and warranties set forth above.

    Kérastase reserves the right to suspend the CRR Service at any time without notice.

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