Customer Service

Shipping & Delivery

Shipping & Delivery

Shipping Methods and Rates

The estimated delivery times set out below are from the date on which you place your order with us. Please note that the delivery times quoted is an estimate only.

Delivery Method: Standard Delivery by DPD to addresses within the UK mainland only.

Estimated Delivery Time: 3-5 working days (after order date)

Shipping Exclusions: Unfortunately we can not ship orders to Northern Ireland, the Scottish Highlands, the Scottish Isles, Channel Islands, Isle of Man, Republic of Ireland nor the rest of the world. Orders for which A P.O Box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

Your order will reach you as per the Estimated Delivery Times provided, aside from in times of severe weather conditions and exceptional circumstances.

Please see our General Ecommerce Terms and Conditions of sale which you can find here - for more information

Order Status

Your order will be dispatched by DPD within 3-5 working days after the date that you placed the order.

When your order and payment are validated, Kérastase will send you an Order Acknowledgment email.

Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Kérastase which confirms our acceptance of your order.

Please contact us using the online form and we will be happy to assist you.

Please see our General Ecommerce Terms and Conditions of sale which you can find here - for more informaiton

Report a Problem with Your Order

If your order is missing a product, contains a damaged item, or any other concern, please contact an Kérastase on 0800 085 4958 (we are available from Monday to Friday from 9:00am – 5:00pm). Or please contact us using our Contact Us Form

To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.